TQM ASSIGNMENT 3

1.     Discuss the importance of quality team works and team building?

Ans) A group of people working together to achieve a similar goal is called a team. In a team all the members should work at their best to get good results over the other team. Just being a team is not enough but being the best team is what matters. By maintaining teams in an organization, work is done efficiently by inculcating certain ground rules. To work together as an efficient team all the members in the group should maintain good relationship, so that there are no clashes between their peers.

Some teams are built for permanent working and some are built for temporary tasks. To build a successful team, members in the group should be chosen wisely and accordingly given their tasks. Each member in the team should be assigned work according to their skills for efficient output. Team leaders should work with responsibility and lead the team for an efficient output. To build efficient team there is a four step process: a) Assess b) Plan c)Execute d)Evaluate

2.     How would you handle conflicts in quality teams?

Ans) There are many ways in which conflicts can occur in teams. Employees who are self-centered and want work for their future rather than working with the team can cause conflicts. Egos that do not like to share their credit causes conflicts. In organizations they have to set a positive example for team work to create good team players. All the possible responses for the conflict can be in classified into 3 categories a) Personally negative b) Team negative c) Positive. The most important role of the team leader is to see that the team members respond positively to the conflict as it is the best of the three categories. Positive response to a conflict clears the problem in such a way that it increases the unity of the team and all employees in the team work towards a single goal.

3.     How do you reward quality achievements in a team?

Ans) Team works towards a goal to achieve it in particular time and everyone works equally hard. Everyone in the team receive their pay as usual but buy working hard and by achieving more goals they should be awarded rewards for their extra and hard work. When a particular member in the team achieves the goal in a better way and works hard towards it he’ll receive pay as his other team mates but should also be given extra awards for works. This kind of approach motivates other workers and makes them work harder towards the goal. The model below shows how the process is carried out in 4 major steps:

4.     How do you communicate effectively?

Ans) When the received message is understood it’s called communication. This doesn’t mean it’s efficiently communication for this the message should be understood clearly and be acted upon it accordingly. For example, there is a meeting set on Sunday and the manager sends a broadcast message to all the team members. All of them reply except few, they might have seen the message but they didn’t care reply as they don’t want to comply with it. Here in the above situation manager has failed to communicate efficiently. For efficient communication there are some minimum factors such as good leadership, motivation, effective monitoring.

5.     Why are listening skills important?

Ans) Listening is not a natural process but hearing is natural. A person who has good hearing ability may not be an effective listener. Effective listening includes receiving message and decoding it then carefully perceiving it. By listening assertively perception can be improved. It is important to improve listening skills to decode the data and perceive it precisely. To listen assertively we need to focus on what we are hearing to decode perfectly without any distractions. Empathetic listening is highest level of listening as in this way apart from listening listener also feels what the speaker is feeling in his words.

6.     What are the management strategies for quality-focused interpersonal needs?

Ans) Good interpersonal skills help workers and higher officials to work effectively. People who don’t have good interpersonal skills lack communications which is needed for total quality. Positive interpersonal relations between employees, managers and different organizations help in total quality settings. There are four basic management strategies:

Recognition of the need: For good interpersonal skills managers have to recognize the skills needed for the job and assign them to the employees. In older days mostly it was depended on paper work and their achievements. However these are important but interpersonal skills also play a role.

Careful selection: In selection process first the credentials and technical knowledge are taken into consideration. After they are selected from them people with good interpersonal skills are given more priority as they play a important role.

Training: All the people with good credentials don’t have good personal skills. But they can achieve good interpersonal skills by good training. They can be thought how to listen carefully without distraction and more perception or good interaction with fellow employees etc.

Measurement and reward:  As ever person has different interpersonal skills and they are measured. The best in the group will be rewarded accordingly with their achievements.

7.     What are the principles of overcoming negativity and conflicts in the workplace?

Ans) There are few principles for overcoming negativity and conflicts such as:

Avoid jumping to conclusions: Talk clearly with the employee and get to know what they support to avoid conflicts in between the project assigned.

Attribute territorial behavior to instinct rather than people: Never blame the employee for their approach without asking them before. Instead discuss with them before and teach them the skills needed for survival in the organization.

Ensure no employee feels attacked: Attacking the employee will make them feel bad and trigger their survival skills.

Avoid generalizations:  When an individual makes a mistake never call the whole group and discuss the issue. It’s always better to talk to the individual separately.

Understand “irrational” fears: The survival instinct is a powerful motivator. Managers should be very careful in handling such type of situations.

Respect each individual’s perspective: Not respecting every individuals perspective is not good. As everyone needs to be given chance to speak up their opinion on the topic.

Consider the employee’s point of view: Apart from listening to their opinion one as a leader should step into the shoes of his subordinates and think of his opinion.

8.     How can you manage conflict in the workplace?

Ans) The most important conflict in a work place is human conflicts and it cannot be avoided in total quality setting also. Conflicts mainly occur due to difference in opinion one employee disagrees other employees opinion. The way in which we disagree also matters never stand out and say I don’t like you opinion, the way u disagree should such that it should never show up like you are disagreeing with his opinion. No matter how much ever you work together conflicts will definitely occur, therefore it’s the manager’s job to resolve the conflicts regularly at the earliest for better output.

9.   How do you communicate in conflict situations?

Ans) Communication in conflict situation is crucial as everything depends on how we listen and perceive the situation. When there is conflict before a fight it’s better to talk and resolve the situation before it goes any further where communication won’t matter anymore. Certain guidelines should be set in advance such that when a conflict occurs who takes the decisions to resolve the conflicts. Never blame each other in a conflict which is a common case in any conflict, as you start blaming each other it always increases but never goes down. When certain method is not effective in resolving conflicts never stick to it, rather change the way of resolving for better results. Maintain trust with your workers as resolving conflicts without being trust worthy is impossible.

10. Why does quality suffer if there is a major conflict?

Ans) When there are conflicts in a group they cause several problems which effect the organization. When there are conflicts in a team they keep increasing but they never resolve on their own if the manager doesn’t take a step to look into such issues. Conflicts will destroy relationships between the employees even though later they are resolved some issues still arise it’s better to be cautious than act later on it. Conflicts cause major damage to the organization as the performance of the employees decreases.

SOCIAL NETWORKING

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Disney Robot Draws Giant Sketches on the Beach

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